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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lin Toland

Lin Toland

April 9, 2026

4  out of  5
rating by Lin Toland
"Shift e d my 3 vehicles and 3 trailers over from another company. Didn't take much time at all and I saved over $500. Carolyn was a joy to work with."
We responded:
"Thank you!! We truly appreciate your business and are thrilled we saved you money on your auto and trailer insurance. We count ourselves lucky - Carolyn is a joy to work with everyday! "
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Omaisi Alomaisi

April 9, 2026

5  out of  5
rating by Omaisi Alomaisi
"Good customer service good insurance"
We responded:
"Happy to deliver 5 star customer service. Welcome aboard and Thank you for the review. We hope to be your resource for all your insurance needs for a long time. "
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Rebecca Stevenson

April 2, 2026

5  out of  5
rating by Rebecca Stevenson
"I have just signed up with dawn, who went above and beyond BEFORE I even said I wanted to purchase my new policies with her! She guided me on things I was obviously clueless about with my renters insurance AND car insurance, and ended up saving me a lot of money! I hope our relationship continues to grow in this fashion! Thanks again for everything!"
We responded:
"Thank you for your kind words and the 5 star review, Rebecca! We’re proud to help our Martinsburg neighbors find peace of mind with their auto and renters insurance needs. Dawn Newland - State Farm Insurance Agent"
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Russell Patrick

March 4, 2026

5  out of  5
rating by Russell Patrick
"Great people, great service, great rates."
We responded:
"Thanks, Russell. This is what we strive for everyday and hearing from you made our day! "
Profile photo of Kimberly Martin

Kimberly Martin

February 19, 2026

5  out of  5
rating by Kimberly Martin
"Steven was awesome! He was quick, informative, and all around great! He answered all questions and helped me find the perfect coverage for me. Thank you Steven!"
We responded:
"Thank you, Kimberly. I'm glad Steven was able to assist you with your auto insurance. Sorry for the slow response - we've been busy helping our Martinsburg neighbors find the perfect coverage too. "
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Tammy Long

February 9, 2026

5  out of  5
rating by Tammy Long
"Steve was awesome to work with! He took the time to explain everything in detail, making sure I understood all my options. The entire process was quick, easy, and stress-free. Best of all, Steve helped me secure a lower rate on my insurance. I highly recommend working with him"
We responded:
"Thanks, Tammy! We’re happy to see your review and thrilled you had a positive experience with Steven at our Martinsburg office. Dawn Newland - State Farm Insurance Agent"
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Christina Edwards

January 28, 2026

5  out of  5
rating by Christina Edwards
"Dawn Newland and her State Farm team are outstanding to work with. She is knowledgeable, responsive, and truly takes the time to make sure you understand your coverages! The level of care and transparency she brings to her clients really sets her apart. If you’re looking for a State Farm agent in Berkeley County who is reliable and genuinely has your best interests at heart, I highly recommend them!"
We responded:
"Thank you, Christina. Your feedback is a great reminder of why we love what we do. – Dawn Newland - State Farm Insurance Agent "
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Kristi Mota-Campos

January 15, 2026

5  out of  5
rating by Kristi Mota-Campos
"Quick, easy and friendly!!"
We responded:
"Just what we like to hear! Thank you for your business and the 5 STAR review!! "
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Glitterbug Sparkles

January 5, 2026

5  out of  5
rating by Glitterbug Sparkles
"They are always so helpful and we get the best rates with them."
We responded:
"Thank you, thank you, thank you! We truly appreciate our customers and the 5 star review!! "
Profile photo of Cat Light

Cat Light

December 22, 2025

5  out of  5
rating by Cat Light
"Steven ball was really polite and godd with giving information"
We responded:
"Thank you for the 5 star review, Cat. I'm glad Steven was able to help you find good auto insurance at an affordable price! Welcome to the Newland Insurance Agency family. "
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Jennifer Proctor

December 19, 2025

5  out of  5
rating by Jennifer Proctor
"Thank you Steven for the quick friendly service and saving me almost $43 a month!! Proud customer of State Farm now!!!"
We responded:
"Wow! That's awesome! So glad Steven was able to help you. Welcome to the Newland Insurance family!! "
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Joel Dahlstrom

December 18, 2025

5  out of  5
rating by Joel Dahlstrom
"Forget about Jake from State Farm let’s talk about Steven. He worked around our busy schedule got us the best coverage possible and now we’re paying less and we have great security knowing if anything happens we’re in good hands. Better than the hands that we came from. Thank you Steven and Dawn for running a great business. I have and will be sending more people your way."
We responded:
"Thank you, Joel!! We really appreciate the positive feedback. And yeah, I'll take a 100 Stevens over Jake from SF any day. "
Profile photo of Angie Dahlstrom

Angie Dahlstrom

December 18, 2025

5  out of  5
rating by Angie Dahlstrom
"We saved so much on our home and Auto insurance switching to this company, with much better coverage! Steven is very knowledgeable and made sure we had the best coverage to fit our family and our needs. He is extremely responsive and will answer any questions with just a quick phone call. No need to wait on hold! Dawn is very professional and has a lot of experience in the industry. Highly recommended!"
We responded:
"Welcome to the State Farm/Newland Insurance Family! I'm always happy to hear that we've saved someone money but I really love the kind words you have for Steven. He is awesome. Thank you for the 5 Star rating!"
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Benjamin Stefanko

December 17, 2025

5  out of  5
rating by Benjamin Stefanko
"Dawn, Carolyn and office staff are extremely kind, professional, and helpful. They worked to get me a good rate, they make sure you have the insurance you need and it’s surprisingly affordable especially when you bundle with State Farm’s other products."
We responded:
"Thank you, Ben, for such complimentary feedback! It's what we strive for every day!! "
Profile photo of Brant

Brant

December 15, 2025

5  out of  5
rating by Brant
"Easy"
We responded:
"Thank you, Brant, and WELCOME to the Newland Agency where we plan to keep up the 5 Star service!! "
Profile photo of Denis Sullivan

Denis Sullivan

December 2, 2025

5  out of  5
rating by Denis Sullivan
"I originally started with State Farm a few years ago when I needed someone to insure my Ram 5500 (technically a commercial vehicle) for personal use hauling a camper. After being denied by some of the other well known companies, a friend recommended State Farm to me. I worked directly with my own personal agent (Carolyn), who was very attentive and knowledgeable, and took the time to understand exactly what my needs were and helped craft a policy to fit. She is always responsive and helpful, and it nice to have a real person to deal with instead of a rep at the other end of an 800 number. In addition, because of the excellent service I got during that initial policy experience, I have shifted several of my other vehicles to State Farm as well. And most recently, after catching USAA trying to extort ridiculous premiums for Homeowner's Insurance, State Farm was able to provide an identical policy at 25% the cost of what USAA was attempting to gouge me for. Fortunately, I have yet to file any claims against them, so I can't report about that experience, but we'll cross that bridge should it ever arrive. So far, everything has been fantastic with them!"
We responded:
"Thank you, Denis!! We love to hear from our customers and appreciate the positive feedback! Carolyn is amazing. Glad we were able to help you save $$$ and will be sure to deliver the Good Neighbor service State Farm is known for should you have a claim! "
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Steve Charles

November 19, 2025

5  out of  5
rating by Steve Charles
"Very nice and knowledgeable people to deal with!"
We responded:
"Thank you, Steven! We strive to please and to give the best insurance advice to help you make the best decisions. "
Profile photo of Thomas Newland

Thomas Newland

November 18, 2025

5  out of  5
rating by Thomas Newland
"They ran through all of my options with me after an accident."
We responded:
"Thanks, Thomas. So glad we were able to be there for you! "
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Dana Stewart

November 14, 2025

1  out of  5
rating by Dana Stewart
"The worst stay away"
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Kasey Capistran

September 17, 2025

5  out of  5
rating by Kasey Capistran
"Had the privilege of working with Steven at Dawn Newlands State Farm. He made it super easy to sign up and explained everything in a way I could understand. We finished with me feeling super confident over my decision to switch to State Farm. Would definitely recommend!"
We responded:
"THANK YOU, Kasey. Steven is a tremendous asset to the agency and I'm always happy and proud to hear back from our customers! "
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Mary Disney

August 20, 2025

1  out of  5
rating by Mary Disney
"Don't recommend rates increase too much"
We responded:
"I'm a little slow on the response, but please don't let my tardiness diminish my sincerity! We truly appreciate the 5 star rating and comment about our service. Glad we were able to help. "
Profile photo of Rico Carr

Rico Carr

August 12, 2025

5  out of  5
rating by Rico Carr
"Steven Bell is awesome. Great worker"
We responded:
"Thanks for the 5 STAR review. We think Steven is awesome too!"
Profile photo of Charlie Whelden

Charlie Whelden

March 15, 2025

5  out of  5
rating by Charlie Whelden
"Pros: She reduced my insurance bill by $49 a month, I sent her my insurance binder and she took care of it. She was friendly and patient. She added some cool perks to my insurance. Like a 10k AD&D insurance. No cons. Good show."
We responded:
"Thank you, Charlie! We are always happy to help by lowering your insurance costs. Welcome to the Newland Insurance family. "
Profile photo of Alfonso Martinez

Alfonso Martinez

November 22, 2024

5  out of  5
rating by Alfonso Martinez
"I strive to get facts on any derives I have to pay for, I got that with farm today! Steven gave me an explanation of the monthly charges. I know what I am paying for. Thank you, let’s make this a long term partnership please! Like a good neighbor, State Farm was there for us!! Wuhoo!!"
We responded:
"Thank you, Alfonso!! We strive to give you the best experience possible, on all fronts and including understanding what you're paying for. We too hope that this will be a long, good neighborly partnership! "
Profile photo of Brian Mullis

Brian Mullis

August 17, 2024

5  out of  5
rating by Brian Mullis
"Steven Bell was an amazing agent"
We responded:
"Thank you, Brian, for sharing your experience with Steven! We think he's pretty amazing too. "